SharkNinja Europe Ltd – Trade-In Programme Terms & Conditions

1. Organiser

This Trade-In Programme (“Programme”) is offered by SharkNinja Europe Ltd, 3150 Century Way, Thorpe Park, Leeds LS15 8ZB, United Kingdom (“SharkNinja”, “we”, “our”, “us”, “Organiser”). All correspondence relating to the Programme should be addressed to this entity.

2. Scheme Operator

Day-to-day fulfilment and administration services are provided by [Opia details] (“Scheme Operator”) acting on the Organiser’s behalf.

3. Offer

Participants who purchase an eligible new Shark Floor Clean Product (“Qualifying Product”) and subsequently trade in a qualifying vacuum cleaner (“Trade-In Device”) in accordance with these Terms will receive one £50 payment by bank transfer (“Trade-In Payment”). The Trade-In Payment is the only benefit available under this Programme; no alternative (whether in cash, credit, products or otherwise) will be offered.

4. Programme

Period The Programme opens at 00:01 (BST) on 7 May 2025 and closes at 23:59 (BST) on 17 June 2025. Only purchases completed, and claims submitted, within these times are eligible. Claims received after the deadlines will be declined without exception.

5. Territory & Eligibility

Open to natural persons aged 18 or over who are permanent residents of the United Kingdom, including the Channel Islands, Isle of Man and Northern Ireland, and who possess a personal GBP bank account in their own name. The Programme is intended for end-consumers only. Trade, wholesale, bulk and commercial purchasers are expressly excluded. Employees, contractors and agents of the Organiser, the Scheme Operator, their affiliated companies and anyone professionally connected with this Programme, and the immediate families of all such persons, are not permitted to take part.

6. Application Limits

A maximum of one Trade-In Payment may be claimed per person and per household, irrespective of the number of Qualifying Products purchased or Trade-In Devices submitted.

7. How to Participate

Purchase a Qualifying Product directly from sharkclean.co.uk during the Programme Period. Within 1–30 days of the purchase date complete the online claim form at sharkninjarewards.co.uk/tradein, uploading a clear proof of purchase and providing your contact and bank-account details. The name on the bank account must match the purchaser’s name. You will receive an automated acknowledgement email. Within five (5) business days the Scheme Operator will either provisionally approve the claim or request any missing information. Once provisionally approved, a pre-paid DHL returns pack will arrive at the nominated address within seven (7) days. You must place the Trade-In Device in the heavy-duty bag supplied, secure it with the cable ties provided, attach the return label, and arrange the free DHL collection within 30 days of the provisional-approval email.

8. Trade-In Device Requirements

The Trade-In Device may be of any brand but must: power on when switched on; and include its mains power cord (where originally supplied). The packaged device must not exceed 15 kg in weight or approximately 120 litres in volume (the bag supplied is 118 cm × 70 cm). Data wipe – robot vacuum cleaners: Before dispatching a robot vacuum, you must perform a factory reset and permanently delete all personal data, usage logs and Wi-Fi or cloud credentials. The Organiser accepts no responsibility for data that you fail to delete.

9. Transfer of Ownership

Title to the Trade-In Device passes irrevocably to the Organiser at the moment the courier collects it. The device will not be returned under any circumstances, whether or not your claim ultimately qualifies for payment.

10. Validation, Payment & Sustainability

Upon receipt the Scheme Operator will inspect the Trade-In Device against the requirements in Section 8. If the device meets those requirements the claim is validated, and the £50 Trade-In Payment will be transferred to the bank account supplied within thirty (30) calendar days of validation. Devices that fail inspection are classed as non-qualifying; in such cases no payment is due and the device will be recycled free of charge. Sustainability / WEEE: All accepted or rejected Trade-In Devices are processed, reused or recycled in full compliance with the Waste Electrical and Electronic Equipment Regulations 2013 and all other applicable environmental legislation.

11. Returns, Exchanges & Interaction with Refunds

If you return or exchange the Qualifying Product before the Trade-In Payment is made, your existing claim will be cancelled automatically. You may submit a fresh claim in respect of the replacement product, provided all relevant deadlines in Section 7 are still open. If you return the Qualifying Product after the £50 Trade-In Payment has already been issued, £50 will be deducted from any refund due. Where the refund amount is less than £50, no refund will be payable.

12. Verification & Fraud Prevention

The Organiser and the Scheme Operator reserve the right to verify all claims and may request additional evidence of identity, age, address and purchase. Incomplete, illegible, late or fraudulent claims, as well as claims that otherwise breach these Terms, will be rejected and may, where relevant, be referred to the relevant authorities.

13. Liability

Neither the Organiser nor the Scheme Operator shall be liable for: any loss, delay, corruption or misdirection of claims or correspondence, whether due to technical failures, network errors or events outside reasonable control; any indirect, incidental, special or consequential losses arising in connection with the Programme. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.

14. Tax

Any tax, duty or other liability arising from participation in the Programme or receipt of the Trade-In Payment is the sole responsibility of the participant.

15. Personal Data

Personal information supplied in connection with the Programme will be used only for the purposes of administering the Programme, fulfilling claims and preventing fraud, in accordance with the Organiser’s Privacy Notice available at sharkninja.com/privacy.

16. Promotion Stacking

You cannot participant in the Programme using any other voucher (including individual goodwill gestures) with the exception of official SharkNinja offers. In any event if the price paid is below £200 using a SharkNinja offer you will not be eligible for the Trade-In offer.

17. Miscellaneous

If circumstances beyond the reasonable control of the Organiser make it necessary to do so, the Organiser may amend, suspend or cancel the Programme on reasonable notice. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction to settle any dispute arising under or in connection with them.